The Sugar House Dentist - Theurer Family Dental in Salt Lake City, Utah

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• Mike Keeney

  Posted May, 01 2019

  If you scan through the reviews you'll see five stars for the dentist and one star for his staff. That was my experience too. When I called to get information about the mini implants that are so prominently described on his web page neither of the two people I spoke to had ever heard of them. (Should have been first red flag) I thought I'd go in and talk to the doctor. After the exam and being told that the implants I needed could be achieved with the mini implants, he referred me to a implant specialist that he preferred to do the work.
  
  Dr. Theurer's financial manager sketched out some pricing for me, what the insurance would pay and what my costs would be. I approve that and she said she would set an appointment with a specialist and call me. I never got the call so when I did get a call from the specialist's office confirming my appointment for the next morning, I had to do some fast scheduling to accommodate. When the specialist's staff sat me down with a financial consent sheet, first off they had the wrong procedures. The assistant says, "Well I've never done it before". When I was presented with the correct procedure's costs ... they were double what I was quoted! It's time to walk ...
  
  Theurer may be a good dentist and yes, he does have a nice aquarium as is advertised, but beyond that my visits were a nightmare before we even started the work.

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